ICT Service Desk Analyst (Sydney, NSW)

RCR currently has an exciting opportunity for a motivated ICT Service Desk Analyst to work in our Corporate division based in Sydney CBD. This will be a challenging and rewarding role which forms an integral part of our ICT team.
Reporting to the ICT Service Desk Coordinator this role will provide support for RCR’s ICT systems.

The primary responsibilities of this role will include, but are not limited to:

•Provide first and second level support for RCR ICT users via the ICT Service Desk.
•Build new computers for the Standard Operating Environment.
•Install new systems when required.
•Provide support for hardware platforms, networks, operating systems and application software.
•Additional duties within your scope and experience as requested by ICT Service Desk Coordinator.
•Other duties as appropriate for the role.

To be considered for this role you will possess the following experience and personal qualities:

•Formal qualification in IT is desirable.
•Minimum 12 months experience in medium to large corporate ICT environment.
•Demonstrated experience supporting citrix applications.
•High level interpersonal skills.
•Excellent telephone skills and manner.
•Excellent communicator (verbal and written).
•Ability to work within rotating shift basis.
•Advanced computer use skills.
•Ability to define and analyse IT user problems accurately.
•Team participation and collaboration abilities.
•Fast learner and a positive attitude.
•Advanced knowledge of basic computer hardware.
•Advanced knowledge of MS Office Suite Versions 2010-2013.
•Advanced knowledge of MS Windows Versions XP Pro, 7 and 8.1.
•Demonstrable experience providing level one SAP and or Pronto support is a distinct advantage.

In return, RCR offers the opportunity to take your career to the next level within a highly supportive and professional environment. Our aim is to provide a safe and rewarding work environment, to value our intellectual capital and to create career opportunities for our employees. 
If this sounds like your next career move, submit your resume and covering letter by email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it quoting job number RCR437.
RCR is an Equal Opportunity Employer, and applicants from a diverse range of backgrounds are encouraged to apply.